Item Condition Grades are OPENED BOX, DAMAGED, and APPEARS NEW. (See complete Terms and Conditions).

• OPENED BOX items were sold by a retailer, and potentially used before being returned by the customer. Opened Box items may be damaged or have an opened box with missing pieces, missing cables, missing batteries etc.
• DAMAGED items have visible damage or could be incomplete, missing parts and have not been tested for functionality.
• APPEARS NEW items appear to be in a new condition or have not been used previously. DB may offer a refund for all Appears New items with discovered defects. Customer MUST report defects to DB prior to leaving the Pickup Center with the item. 

DB will include stock photos when available, Buyer accepts that DB taken photos and stock photos may be inaccurate. It is the responsibility of the Buyer to inspect all items before placing any bid on the Site.

Buyers may inspect OPENED BOX, DAMAGED, items only at the Inspection Table. Buyers are not permitted to open or inspect items on the warehouse floor.

APPEARS NEW items are not available to be inspected before the auction closes. Winners of APPEARS NEW items are asked to inspect their items condition before they leave the Pickup Center.

Scratch & Dent marked appliances have a 14-day Money Back Guarantee. No Questions asked! All Scratch & Dent Appliances have been tested and inspected by our Appliance team and are guaranteed to be in the condition described. If you are not satisfied for any reason, you may return the item for a full refund up to 14 days after pickup. If you are not able to pick up your Scratch & Dent item within the 4-day pickup window, you will receive a Full Refund. The Full Refund, including Hammer Price, Buyers Premium and sales tax, will be issued to the credit card used at purchase. This guarantee is only for appliances marked Scatch & Dent. The standard terms and conditions apply to all other items. See complete terms and conditions here.